I Have Made Payment But My Plan Is Still Not Upgraded To Pro | Community
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Newcomer
January 22, 2024
Question

I Have Made Payment But My Plan Is Still Not Upgraded To Pro

  • January 22, 2024
  • 1 reply
  • 3 views

I'm having trouble since my Zoom One Pro membership hasn't been enabled and my account still displays basic. I paid on January 11th and it's still showing the same.

1 reply

S_K
Community Champion | Employee
Community Champion | Employee
January 29, 2024

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you need further assistance, please reach out to Billing by chat.