I cancelled my Zoom subscription several times, but I am still being charged monthly after the cancellation.ㅠㅠㅠㅠㅠㅠ | Community
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W Yoon
New Member
May 11, 2026
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I cancelled my Zoom subscription several times, but I am still being charged monthly after the cancellation.ㅠㅠㅠㅠㅠㅠ

  • May 11, 2026
  • 1 reply
  • 13 views

I cancelled my Zoom subscription several times, but I am still being charged monthly after the cancellation.

I am planning to contact Zoom Billing Support to request a full refund and removal of my payment information. Has anyone experienced this before? Did Zoom process the refund directly, or did you have to file a chargeback with your credit card company?

Any advice on the best way to resolve this would be greatly appreciated.

    This topic has been closed for replies.
    Best answer by MGSR

    Hello ​@W Yoon,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    May 11, 2026

    Hello ​@W Yoon,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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