I cancelled my subscription but in still being charged

@Lua So sorry for the trouble. Kindly please submit a support ticket here so that our Account & Billing Management can assist you further.

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hello, I have the same problem, did you manage to get refund?

Hi I have the same issue, did you get to solve the problem please?

I cancelled my subscription and the payment, but keep getting late payment reminders.  Reply to the email but just get pointed to this page.  Very frustrating

Lot of people have the same issue. Me too. Zoom makes it difficult to cancel, and are deceitful in their process. The system told me I only had a free subscription and that I would not be charged. I also looked to see if Zoom had any billing/card info from me, and it did not show. But today ... I get a bill for $159 for my annual renewal. I know the FTC and the CFPB both have oversight against this kind of behavior. There are a lot of people in the same boat as me who are being charged by a company who is performing deceptive trade practices (Recurring Subscriptions and Recurring Charges". Anyone want to purse a class action against Zoom?  This practice is predatory.

It just happened to me too. These people suck.

I also cancelled and have just received an invoice followed by a reminder.

I cancelled my subscription last October (2023). I was charged this week, January 9th 2024.  I had the same problem last year.  I sent a message to Zoom Customer Care but received a reply on Thursday that the Ticket has been closed. I never use the  service now- total waste of money.    

This just happened to me. Canceled in December 2023 but have been charged monthly since. I am an attorney, and this looks like a class action in the making. I submitted a ticket today. My next call will be to the Federal Trade Commission if this is not resolved promptly. 

that happened to me too.