I can't cancel subscription | Community
Skip to main content
K
Newcomer
kotaro
Newcomer
August 6, 2022
Question

I can't cancel subscription

  • August 6, 2022
  • 2 replies
  • 3 views

I am unable to cancel my paid subscription to ZOOM because I let the domain of the email address I used to sign up for the subscription expire. Could you please let me know how to solve this problem?

 

I am not good at English.
I wrote this English sentence using an automatic translator.

2 replies

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
August 6, 2022

Hi, @kotaro,

 

Please submit Support Ticket to Zoom Staff at:

https://support.zoom.us/hc/en-us/requests/new

 

Please include your old email address, and the email address you are now using. 

W
Newcomer
willjoe2442
Newcomer
September 16, 2022

Sign in to the Zoom web portal. Click Account Management, then click Billing. Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal. Confirm your request by selecting Cancel Subscription.

 

Regards,

Will

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.