How do you contact a human at Zoom Support? | Community
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karenkranz19
Newcomer
April 5, 2023
Question

How do you contact a human at Zoom Support?

  • April 5, 2023
  • 12 replies
  • 786 views

I have a problem that's impossible to resolve through Zoom's ridiculously complicated "self-help" site. I need to close an old account that I continue to get billed for. 

Has anyone had success getting through to Zoom? 

 

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      M
      Newcomer
      MJ1
      Newcomer
      October 5, 2025

      Oh my, I am having the same problems as everyone else. I just went in circles with a chatbot. I'm going to try contacting my credit card company. That will work better, I suppose. 

       

      E
      New Member
      Eisha Mason
      New Member
      July 21, 2026

      Zoom’s customer service on a scale of 1 - 10 is a -5.  It is ridiculous that a company this big does not provide a human customer service rep I can talk to.  If I had another option that provided real customer service, I switch in an instant.

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