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Newcomer
Apr 5, 2023 1:46 AM UTC
Question

How do you contact a human at Zoom Support?

I have a problem that's impossible to resolve through Zoom's ridiculously complicated "self-help" site. I need to close an old account that I continue to get billed for. 

Has anyone had success getting through to Zoom? 

 

    20 replies

    Newcomer
    Oct 5, 2025 5:50 AM UTC

    Oh my, I am having the same problems as everyone else. I just went in circles with a chatbot. I'm going to try contacting my credit card company. That will work better, I suppose. 

     

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    Newcomer
    Jul 21, 2026 5:43 PM UTC

    Zoom’s customer service on a scale of 1 - 10 is a -5.  It is ridiculous that a company this big does not provide a human customer service rep I can talk to.  If I had another option that provided real customer service, I switch in an instant.

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    Newcomer
    Aug 10, 2026 9:05 PM UTC

    the one time  past code will not work ,so i cant get into my account. or talk anybody

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    New Member
    Sep 4, 2026 9:31 PM UTC

    Non-existent human customer service for a company as large as Zoom in this day and age is unacceptable. Zoom, should be embarrassed. Your self-help is a joke. Do better. Your reputation with bad customer service is catching up to you. 

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