How do I get Zoom to respond to my billing issue?

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I am trying to dispute a charge on my bank account. It's been 25 days and no response. The ticket details are below
My Request - BIL0166353

https://support.zoom.com/hc/en/request?id=ticket&table=x_zcs_bil_billing_and_account_management&sys_id=207c5a71c3e2b950a80f2965e0013120

Billing & Invoices

L

Lara7

Newcomer

I am having the same issue. I am furious about it. I don’t understand how this could be an honest mistake with such automated processes.
I will research a regulator to report this to.
wgat a waste of our time

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