help

Hi ​@O2 Quraan Academy 
 

Your Zoom Workplace Pro subscription purchased through Google Play has already been correctly canceled, but it will remain active until the end of your current paid period — July 18, 2026.

Why It Cannot Be Ended Immediately

• Google Play policy: Subscriptions bought via Google Play cannot be terminated mid‑cycle. The cancellation you performed only stops renewal; the plan stays active until the paid‑through date.
• Platform separation: Zoom cannot override or remove subscriptions managed by Google Play because the billing relationship is between you and Google Play.

What Happens Next

• Your account will automatically downgrade to the free Basic plan after July 18, 2026.
• Once downgraded, you can purchase a new Zoom Workplace Pro plan with 2 licenses directly from Zoom.

Optional Step

If you wish to try ending the plan sooner, you may submit a refund request to Google Play Support. Google’s general policy does not guarantee mid‑cycle refunds, but you can still attempt it through the Google Play help interface.

Hope this helps!