Has Zoom Workplace Business Account 10 user minimum been removed so single users can now purchase? | Community
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J
Newcomer
juanjosepablo
Newcomer
October 7, 2024
Question

Has Zoom Workplace Business Account 10 user minimum been removed so single users can now purchase?

  • October 7, 2024
  • 4 replies
  • 17 views

Up until now the Zoom (Workplace) Business account has required you to purchase a minimum of 10 user accounts at ~$2,000+ annual.

Many places on the website still say a minimum purchase of 10 accounts is required.

HOWEVER, on the "Plans & Pricing" page, apparently, it now allows me the option of upgrading from Zoom Workplace Pro to Zoom Workplace Business as a single (1) user for ~$219 annual.

So, have they removed the 10 user account minimum and are now allowing a single user to get Business for $219 annually?

(It seems to be a very new and welcome development, I was afraid to upgrade and be charged $2,000+ but it seems to say $219. I'm looking to get the expanded participants option of up to 300 as well as the 1080HD option that can be activated for 1-to-1 calls).

4 replies

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
October 9, 2024

UPDATE: Zoom now allows Business Plans to be acquired with less than 10 licenses in many regions. This expanded access to Business and Business Plus plans had been rolling out region by region for a few months (July 2025 as I write this). I’m upgrading my Pro accounts to Business Plus, which includes Zoom Phone and Translated Captions, which I was previously paying for separately. 

I highly recommend “professional Zoom users” consider the benefits of upgrading. 

 

My answer from October 2024 – this is out of date:
Sorry, @juanjosepablo. I’m not sure what you saw, but a Business account still requires 10 minimum paid licenses. 

    M
    Newcomer
    Mic_Perlas
    Newcomer
    July 21, 2025

    if i have a Business Plan and I wish to downgrade to a Pro Plan, can my recurring meeting links be retained?

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    July 21, 2025

    Welcome to the Zoom Community, @Mic_Perlas.

     

    Meetings are assigned directly to the user. Checking the plan doesn’t affect the meeting IDs and links. I’d recommend reaching out to sales to assist you with downgrading. 

      ExpertswhoJohn
      Community Super Champion | Customer
      ExpertswhoJohn
      Community Super Champion | Customer
      October 11, 2024

      Yes @juanjosepablo 

      They have made this change to the pricing pages. Whether they have done it on purpose or by mistake, and it is accepted. Zoom can sometimes run offers, but as the documentation highlights the 1 - 100 accounts, I consider it a valid proposition.

      I could not lock it in for the annual because doing so would break my events license, which is pay-per-view. 

      Still waiting for an announcement. I will catch up with Zoom representatives after Zoomtopia 

      John Drinkwater

        M
        Newcomer
        Mic_Perlas
        Newcomer
        July 28, 2025

        Thank you for your help, Support. I already received word that we can now retain only 1 account under the Business Plan. Now I have another question... We will retain only 1 account under our Business Plan. Since there are important recurring meeting links retained by this 1 account, I would like to clarify and make sure that these WILL NOT BE DELETED and the links will remain active and NOT BE AFFECTED by the downgrade? Please clarify.

        Ray_Harwood
        Community Super Champion | Customer
        Ray_Harwood
        Community Super Champion | Customer
        July 28, 2025

        Hi, @Mic_Perlas.

         

        Just one quick clarification first: @ExpertswhoJohn and I are, as he points out, not members of Zoom staff and not technically on the Support Team. We’re volunteers, Zoom customers, who enjoy helping out other Zoom customers!

         

        i recently changed my 2 paid licenses from Pro to Business with no issue, but I did engage my Account Exec to assist in the process.  If you do not know who your Account Exec is, see this page to initiate contact: https://www.zoom.com/en/contact/contact-sales-c/ 

         

        If you will be canceling one account, you can follow a process which moves much – but not all – resources from the deleted account to another existing account. See this Zoom Support page for details:

        https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066997#h_01FPX5CWCBKPQNN3JJFE4EMPJV

         

        To reiterate John’s point: Done properly, the cutover works seamlessly. 

          ExpertswhoJohn
          Community Super Champion | Customer
          ExpertswhoJohn
          Community Super Champion | Customer
          July 28, 2025

          @Mic_Perlas ,
          This is the community forum. I can not make guarantees on behalf of Zoom. I am not a zoom employee.

          If the meetings are in the account you are reducing to, then they should be preserved.
          If you have meetings in another user name that you will be deleting, then you need to transfer them to the account that will stay. When you delete an account, you can get a prompt from Zoom. But I suggest you transfer all FIRST.
          You could even then download to Pro because the meeting ID numbers will be preserved.

          When you have downgraded, then check everything, and if you have issues, go to support, not this forum.


          That is as far as I can go.

          All the best 

          John

           

          M
          Newcomer
          Mic_Perlas
          Newcomer
          July 28, 2025

          Thank you very much, John and Rey! Appreciate the help a lot. All the best!

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