failure to restore account after payment | Community
Skip to main content
S
Newcomer
SocHealth
Newcomer
March 17, 2022
Question

failure to restore account after payment

  • March 17, 2022
  • 2 replies
  • 0 views

Yesterday we paid an invoice but our account has not been restored. We cant access the billing department because zoom requires numeric US zip codes non Alpha-numeric British codes.  Zooms automated help bot is incapable of providing a response. Any humans out there?

 

2 replies

Z
Community Champion | Employee
zac2021
Community Champion | Employee
March 17, 2022

@SocHealth Sorry for the troubles. This needs a support ticket for our billing and accounts team to check. Let me get back to you.

Z
Community Champion | Employee
zac2021
Community Champion | Employee
March 17, 2022

@SocHealth Here is the ticket number #13844547. Someone from our Billing team will reach out to assist you further. It appears also that the email for SocHealth is a shared inbox. Hope you have access to the inbox. If you will not get updates on this ticket, please contact support via phone here.

-----------------
If this answers your questions/issues, please mark this as "Accept as Solution" or you may provide more feedback for us to understand more your issue.

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.