Skip to main content
Newcomer
March 17, 2022
Question

failure to restore account after payment

Yesterday we paid an invoice but our account has not been restored. We cant access the billing department because zoom requires numeric US zip codes non Alpha-numeric British codes.  Zooms automated help bot is incapable of providing a response. Any humans out there?

 

2 replies

Community Champion | Employee
March 17, 2022

@SocHealth Sorry for the troubles. This needs a support ticket for our billing and accounts team to check. Let me get back to you.

Translate
Community Champion | Employee
March 17, 2022

@SocHealth Here is the ticket number #13844547. Someone from our Billing team will reach out to assist you further. It appears also that the email for SocHealth is a shared inbox. Hope you have access to the inbox. If you will not get updates on this ticket, please contact support via phone here.

-----------------
If this answers your questions/issues, please mark this as "Accept as Solution" or you may provide more feedback for us to understand more your issue.

Translate