Extend Meeting on Zoom One Basic Plus

I've got the same problem! 

I'm having the same issue. I upgraded to the Basic Plus. I was in the middle of a meeting and was unable to locate the extend button. It was not by the time, where I understood it would be. My only thought is, I will try to start a brand new link for next time and hope the extend button pops up, but this is unclear. I'm having a hard time finding any information or support for this plan too, and the bot doesn't recognize it. 

I had the same issue - no clear option to extend.  And it dropped a very important meeting at the 40-minute mark!  Not sure this is worth the extra $.  Hopefully, someone other than the Zoom AI virtual agent will read this and respond.

I also have the same problem! There is any information and i am very angry to waste my money on this scam!

glad I did not buy it. I am looking for another provider as I think it cost too much for my use. Is  Google meet a good alternative? i teach yoga 2 60 min classes a week. 

Same issue. A message pops up to ask if I want to extend it but I cannot figure out how to tell it YES!! 

Hello there,

I'm sorry for the late response.

On the upper left of the meeting, you should see a blue button that you can click to extend the meeting.
 

Please let me know if you need further assistance.

I allow myself a general comment. I love Zoom, but use it infrequently. I find the paid models too expensive for a meeting every two months, however, the free model does not work since my meetings are always longer than 40 minutes. I canceled my paid subscription and was magically offered the "Basic Plus Plan". This plan does not appear anywhere else; only after canceling a paid plan. I feel cheated and insulted of having paid a pro plan for such a long time not knowing this. What a bad business behaviour! I ended up canceling anyways, and not registering to this new plan, which by the way no longer appears. Zoom might have lost only a single customer, but I cannot be the only one who finds this practice shady.

Agree!

Hi

I've been looking too, I think I am going to cancel, as this is just costing money for what I can see has no value, there is no easy logical way to access the extended meetings.

I also can't find how to access it from google search, no top tips, just this forum, complaining that is seems to be a money making exercise on Zoom.us's part.

yet another very disappointed customer.

Annette