Email from Zoom - Notification Gateway <no-reply@zoom.us> | Community
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A
Newcomer
abech
Newcomer
November 12, 2021
Question

Email from Zoom - Notification Gateway <no-reply@zoom.us>

  • November 12, 2021
  • 2 replies
  • 0 views

I received this email stating that an individual is requesting to the be the owner of my Zoom account and that I must click a link to approve or deny the request a certain number of hours.  Is this coming from Zoom or is this phishing?

    2 replies

    Bort
    Employee
    Bort
    Employee
    November 12, 2021

    This should be an authentic email from Zoom, as this is an expected email when someone requests ownership of a Pro account. This article has more info about this: https://support.zoom.us/hc/en-us/articles/115005686983-Changing-the-account-owner

    If you are worried about clicking the options in the email, you can log in to your account, go to the Account Profile page, and review the request there. 

      A
      Newcomer
      abechAuthor
      Newcomer
      November 12, 2021

      Thanks.  What if I missed the window to respond?  Is there anyway to keep the ownership from changing?

      Bort
      Employee
      Bort
      Employee
      November 12, 2021

      You should have 7 days to respond to the email, after which it will automatically change the owner. You can try requesting ownership back from the new owner, or contact Zoom Support for help: https://support.zoom.us/hc/en-us/articles/201362003

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