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Lisa24
Newcomer
June 18, 2024
Question

Downgrading from Pro to basic

  • June 18, 2024
  • 1 reply
  • 6 views

I want to downgrade my subscription from Pro to basic but it is not allowing me. 

We now use Teams for meetings for the past one year so paying for Zoom is a waste but it is not allowing me. What can i do?

1 reply

S_K
Community Champion | Employee
S_K
Community Champion | Employee
June 21, 2024

Hi @Lisa24 

 

Please refer to Zoom Support article Canceling your subscription. Note that a cancellation will be effective at the end of the current service period.

 

If you purchased through Google Play or Apple, Zoom has no record of your payments. You must contact them directly to cancel.

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