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Newcomer
September 14, 2021
Question

double payment

  • September 14, 2021
  • 1 reply
  • 0 views

I'm under a lot of stress right now. I've been using ZOOM as a monthly payment for a long time.

 

In the process of upgrading to business for only a month, the payment was made annually.

 

In addition, monthly payments have been doubled.

 

Please cancel the annual payment. I will continue to use it as a monthly payment. Please make sure to cancel it. It's so stressful. It's so hard because there's no Korean customer center.

    1 reply

    Bort
    Employee
    Employee
    September 14, 2021

    Hi @LeeKielTak 

    The Community cannot help with Billing issues. You will need to contact the Zoom Billing team directly for help with this.