Do I have an account configuration error regarding assignment of licenses? | Community
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Newcomer
April 4, 2023
Question

Do I have an account configuration error regarding assignment of licenses?

  • April 4, 2023
  • 3 replies
  • 1 view

Hi friends,

I have a Zoom Pro account.  I understand that I should have nine licenses available.  But when I reach the user assignment page, I find that I cannot assign any licenses out. I am the only licensed user showing among my half dozen colleagues. When I try to assign a license to one of them, I get a message that all of my licenses have been assigned, and the people revert to "Basic."  

Could we have a configuration error in my account? Am I missing something?

 

3 replies

Newcomer
April 6, 2023

I have the same problem. Moreover, I myself don't have license and can't contact live support. Have you tried calling them?

Newcomer
April 27, 2023