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Candice
Newcomer
Candice
Newcomer
August 25, 2021
Solved

Delete Multiple Users

  • August 25, 2021
  • 2 replies
  • 3 views

Is there a way to delete/deactivate multiple users? 

    Best answer by jdott16

    Hello @Candice 

     

    At the moment, the only ways to delete a user is to manually do it one by one on your account. You can find out more here: https://support.zoom.us/hc/en-us/articles/115005269946 You can also utilize an API call here: https://marketplace.zoom.us/docs/api-reference/zoom-api/users/userdelete but that is also an individual basis. The only way I know on doing a bulk deletion is to create a CSV file with the user's names and email addresses in columns A and B and send the CSV to Zoom Support to request to have the users deleted. The Zoom Support team can do this on the back end. You can find out more on reaching support here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support.  I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

    2 replies

    jdott16
    Community Champion | Employee
    jdott16Answer
    Community Champion | Employee
    August 25, 2021

    Hello @Candice 

     

    At the moment, the only ways to delete a user is to manually do it one by one on your account. You can find out more here: https://support.zoom.us/hc/en-us/articles/115005269946 You can also utilize an API call here: https://marketplace.zoom.us/docs/api-reference/zoom-api/users/userdelete but that is also an individual basis. The only way I know on doing a bulk deletion is to create a CSV file with the user's names and email addresses in columns A and B and send the CSV to Zoom Support to request to have the users deleted. The Zoom Support team can do this on the back end. You can find out more on reaching support here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support.  I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

      B
      Newcomer
      Blasterfunk
      Newcomer
      September 16, 2021

      Hi @Candice 

       

      You can bulk delete users via API as long as you find a way to wrap the API calls in your scripts or workflows and you feed those scripts or workflows with a list of email addresses. 

       

      Visit this page to understand how the deletion works: https://marketplace.zoom.us/docs/api-reference/zoom-api/users/userdelete (you need to provide the "delete" parameter in the API call to make sure they are removed no matter what).

      This page instead talks about how to use the JWT tokens (which you need to retrieve before sending an API call): https://marketplace.zoom.us/docs/api-reference/using-zoom-apis

       

      If you can figure out those steps, there's no need for contacting Zoom support. 

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