Database Error Swapped Pro Subscription Between Accounts - Escalation Needed for Tickets BIL2618320 / BIL2642657

Hello,

My previous tickets (BIL2618320 / BIL2642657) were closed by front-line agents without a resolution. A backend database error accidentally moved my paid Pro subscription from my in my account (xxxxx@xxx.edu) over to my personal profile (xxxxxxx@gmail.com).

The front-line advice was to manually swap the emails, but this fails due to a database collision error because both profiles exist.

I am actively using the Pro access on my Gmail account right now for daily operations, so I cannot delete or terminate either profile without breaking my live service. I need a corporate Moderator or Tier 2 Billing Engineer to safely look at my open tickets and manually merge the subscription back to my edu account without interrupting my service. Thank you.