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A
Newcomer
adiraz-cctlv
Newcomer
May 19, 2025
Question

Cloud storage billing

  • May 19, 2025
  • 1 reply
  • 6 views

Hello,

I have a workspace plan and also a cloud storage plan.
I am trying to cancel the cloud storage plan while keeping the workspace plan, zoom support is not returning to my support tickets.

1 reply

M
Community Champion | Employee
Mandel
Community Champion | Employee
May 23, 2025

Hello @adiraz-cctlv ,

 

Welcome to the Zoom Community!

 

Upon review, I wasn't able to find any related tickets in our system. Would you mind sharing the ticket number you received so I can investigate/escalate internally? If you haven't received a ticket number, then your original request might not have gone through. In that case, please submit a new request to Zoom Billing.

 

Thanks,

Zoom Community Team

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