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Newcomer
Jan 22, 2026 10:21 PM UTC
Question

Change account's address (country)

Hi community,

I am currently attempting to set up monetization for my app.

The setup process requires my address to match my account settings. I reside in Canada, and all of my phone number, email, payment and contact information are set to Canada. However, on the monetization setup page, the system defaults my location to the United States and the field is grayed out, preventing me from changing it.

I have not found anywhere to change the account address, except for Billing Management / Contact Information, in which I have already entered the correct address. I cannot find an option to update the region specifically for monetization.

Could you please assist me in updating this setting so I can proceed?

Best regards,

 

1 reply

MGSR
Community Manager
Community Manager
Jan 23, 2026 2:55 PM UTC

Hello ​@shuhaozqgg,

Welcome to the Zoom Community! We’re glad to have you here!

For account-specific issues like this, it’s best to contact Zoom Support directly. They can review your account and determine whether the monetization region can be updated or unlocked.

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