Change account details | Community
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Newcomer
July 12, 2026
Question

Change account details

  • July 12, 2026
  • 1 reply
  • 94 views

Hi 

The originator of our zoom platform is deceased.

Consequently, the subscription to the Zoom account can not be renewed due to his details (email address, password) used to access the account.

We want to change the Zoom account details and pay the subscription soonest.

Your assistance/feedback to unlock/change the account details so that payment can be made is anticipated and much appreciated.

    1 reply

    bstrelko
    Community Champion | Customer
    Community Champion | Customer
    July 19, 2026

    Best to reach out to Zoom directly, as this requires eyes on your account. 

    Please visit support.zoom.com for more information.