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Explorer
Cecic
Explorer
April 26, 2023
Question

Cannot use licenses

I have licenses available but I cannot use them. When I added it to the account, it shows the red box. It doesn't make sense!!! 

 

    7 replies

    Newcomer
    theWD
    Newcomer
    April 26, 2023

    I have the same problems with my account! Who can help?

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    Newcomer
    jaehee
    Newcomer
    April 26, 2023

    Same here! Is there any on help? 

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    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    April 26, 2023

    Hello,

     I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  
    Regards

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    Newcomer
    lwia
    Newcomer
    April 27, 2023

    Guys, submit a ticket to let zoom ppl know something is wrong. I've already sent mine. 

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      Newcomer
      maxxlight
      Newcomer
      May 2, 2023

      we opened a ticket at 24.03.23, today is 02.05.2023 and still NO response ! ...hope you get your assignment-issue resolved faster than we...

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      Newcomer
      astaigmilller
      Newcomer
      May 2, 2023

      Same problem here. When will it be fixed? I will open a ticket now!

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      Newcomer
      astaigmilller
      Newcomer
      May 2, 2023

      I opened a ticket and got a first response after 4 hours.  I did it under Account Management - Unable to Use Paid Service.
      Added Screen Shots ....

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