Cannot sign in with Apple ID | Community
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Newcomer
February 9, 2024
Question

Cannot sign in with Apple ID

  • February 9, 2024
  • 16 replies
  • 2 views

I cannot sign in with my Apple ID. This is the only method I can access the account.

So I cannot change my billing status.

If I try to sign in with Apple ID, then return to the sign-in page again.

How to solve it? Chatterbot is completely useless.

16 replies

Newcomer
February 14, 2024

The only information I have about the account that I am trying to retrieve is the Apple Private Relay email address. I am requesting zoom to please look into this matter as soon as possible to let me know the process for retrieving my account!

Newcomer
February 20, 2024

I found the solution. Login to apple.id. Go to account security and sign in. Select zoom and disable the forwarding. Then go back to zoom and login with apple id. When you do this it prompts you to hide email or share email. Share email. 

Newcomer
February 20, 2024

I'm having the same problem and it started a week ago.  It asks me for my apple id and password. as soon i click continue whne it ask iof im sure i want to continue it kicks me back to the sign in page. i had to use my gmail account oauth to sign in and watch my lecture videos. can't get into my actual zoom account any other way. when i try to change the password using my apple email address it trys to get mew to setup a new account.

Newcomer
February 21, 2024

Hi. Zoomyzooms already presented the solution but let me share my experience as well. I had exactly the same problem so I contacted Apple about it and just got solved like 20 minutes ago. Here's how I did it. I used my iPad to do this but should work similarly on iPhones as well.

・Go to Settings app

・Tap on your name at the Top

・Tap on "Sign-in & Security" > "Sign in with Apple" > "Zoom" > Stop using Apple ID. (I was scared to push on the last button since it said "you may be asked to create a new account" but Apple representative said it's not going to delete ur Zoom account info and all it does is just deletes your data in the App and resets your cache. He was right and it did not delete my account in my caes but keep in mind, do this at your own risk)

・Open Zoom App

・Tap on "continue with Apple" > select "share my email"

 

After completing these steps and 2 weeks of continuous failed attemps, it finally worked!! After that, when I logged into my Zoom account on my Mac, I was given a warning saying something like "looks like your email address has been changed recently. Which one do u wanna use from now on?" and gave me two options, 1. the altered icloud address and 2. your original iclud email address for your appleid. choose the original email address and you should be able to login.

 

English is not my mother tongue so there might be some grammar mistakes so if there's anything that doesn't make sense, feel free to ask me any questions.

CarlaA
Community Manager
Community Manager
February 21, 2024

Hello everyone! Thank you for coming to the Zoom Community with your questions. 

 

Our engineering team was made aware of the issue and they have now deployed a fix. Please try again. 

 

Thank you! 

Newcomer
March 18, 2024

I had the same problem for weeks and couldn't use my paid subscription! The support doesn't understand me and won't refund me anything, that's fraud and not allowed in Germany! Please get in touch with someone who can help me properly!

Newcomer
February 6, 2025

I searched on every forum on internet and eventually end up fixing this by changing your Apple ID email is pretty straightforward. You can do it right on your iPhone. Just head to Settings, then tap your name at the very top. You'll see "Sign-In & Security" there – tap that, and then you should see "Apple ID." Tap that again, and there's usually an option to edit your email address. You'll probably have to verify the new email address they send you a code to, but once that's done, you're all set!

 

If you are facing the issue after trying these solution, you can follow for more better instruction below.

https://thegeekpage.com/how-to-change-your-apple-id-email-on-iphone/