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Newcomer
Feb 15, 2026 4:38 PM UTC
Question

Cannot reset password

Can anyone help me.

I have paid for my subscription 
Payment Method: PayPal
Payment Date: 01/02/2026

But i am unable to access my Zoom account.

 I have forgotten my password and anytime I ask it to send a code to reset the password when i click "Forgot Password" on the login screen,

no code is sent to my email 

 

Support won’t help me and the chatbot doesn’t do anything.

I have a series of meetings i desperately need to create

 

Can anyone help me :’(

1 reply

Newcomer
Feb 16, 2026 6:34 PM UTC

Hi ​@Grace Walsh - have you tried checking your Spam folder? Also, you have to ensure that no-reply@zoom.us is allowed in your inbox. 

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