Cannot Do Zoom Update Says Needs IT Admin | Community
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N
Newcomer
nonaifan
Newcomer
February 7, 2023
Question

Cannot Do Zoom Update Says Needs IT Admin

  • February 7, 2023
  • 5 replies
  • 25 views

I am the single owner of my account. I want to update the Zoom app on my MacBook air which is also mine.  Message ells me can't update because I need approval of IT admin.  I have looked in billing, user management, and everywhere I know and can't find how to I can become the IT admin!  

 

NEWS FLASH: My PAID plan is no longer eligible for live support!  Nice job zoom on letting us know as well as have unacceptable wait times for SALES!

5 replies

S
Community Champion | Employee
sachinzoom
Community Champion | Employee
February 7, 2023

Hello,

 

Can you please try uninstalling and reinstalling your Zoom App. Instructions are here:

 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    R
    Newcomer
    RayMar47
    Newcomer
    February 13, 2024

    Tried this numerous times and always see, when attempting uninstall: "The feature you are trying to use is on a network resource that is unavailable." 

    So: Zoom uninstall fails. Install fails. Zoom fails.

    R
    Newcomer
    RayMar47
    Newcomer
    February 13, 2024

    Particularly grating is "contact your IT Admin". over and over and over as I fight Zoom

    S
    Newcomer
    stu703
    Newcomer
    February 8, 2023

    Will this cause any problems or loss with my (paid) Zoom account?

    I'm having the same problem.  Your solution seems worth trying, but I don't want to lose templates, one permanent meeting password, for example. Thanks for the help.

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    February 8, 2023

    Hi,

     

    You are only uninstalling and reinstalling the Zoom App. That will not have any impacts on meeting features and settings like password. You may not need the "Clean Zoom" step if uninstall and reinstall helps fix your issues.

     

    Hope that helps

     

     

      S
      Newcomer
      stu703
      Newcomer
      February 8, 2023

      It seems to have worked easily.  Thanks for the speedy and helpful response.

      I don't really understand the difference between 'desktop client' and 'app' .

      I've used Zoom for years by going to the Zoom website and logging in.  Just now, the only downloading option that seemed to fit  was 'desktop client'.  After installing, I found Zoom under the 'Start' list and managed to pin to my Taskbar and successfully open Zoom.  Looks different, but seems to work. Is this the better way to get into Zoom?  

        Kudos for your product - has worked well for me and some friends from before the pandemic.

        S
        Community Champion | Employee
        sachinzoom
        Community Champion | Employee
        February 8, 2023

        Hello,

         

        I am glad the instructions worked. Yes, it's the best way to use Zoom and you can also install the app on the mobile device if you use it. Desktop client and App are used interchangeably. 

         

        Thank you for the kind words for Zoom. We aim to always deliver happiness. 

        Have a great day

         

        If this response helped, please accept my answer above as an accepted solution, so others can benefit as well.

         

        S
        Newcomer
        stu703
        Newcomer
        February 8, 2023

        Is 'thumbs up' an acceptance, or how do I accept?

        R
        Newcomer
        RayMar47
        Newcomer
        February 13, 2024

        Googe also provides ZERO support for Google Meet, but at least I can get it to work. Zoom support is horrible beyond words and the App will not operate.

        T
        Newcomer
        tracey_dunning
        Newcomer
        November 7, 2024

        I ALSO have this! It’s so stressful and such a pain and can’t bloody contact anyone to get it resolved! 
        I’ve tried deleting the app and now won’t let me download it again! Go round in circles!

        it’s ruining my work!

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