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Newcomer
kf1234
Newcomer
August 18, 2021
Solved

Cancelling Service

I would like to discuss cancelling service.  Terms state that I must cancel in writing at least 30 before end of term.  I am unable to get to the correct department or person to start this process.  

 

Can someone walk me through it?

This topic has been closed for replies.
Bort
BortAnswer
Employee
August 18, 2021

Hi @kf1234 

If you are wanting to cancel your Pro or add-on subscription, we have a support article to guide you through that process.  

If you have a Business or higher account, you should get in contact with your account's personal Account Executive, who can help you with canceling or downgrading your service. If you are unsure of who that is, you can contact our Sales team to get assistance. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

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1 reply

Bort
Employee
BortAnswer
Employee
August 18, 2021

Hi @kf1234 

If you are wanting to cancel your Pro or add-on subscription, we have a support article to guide you through that process.  

If you have a Business or higher account, you should get in contact with your account's personal Account Executive, who can help you with canceling or downgrading your service. If you are unsure of who that is, you can contact our Sales team to get assistance. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

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