Cancelled Subscription - Still Getting Charged for Whiteboard | Community
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A
Newcomer
ad5
Newcomer
January 13, 2023
Question

Cancelled Subscription - Still Getting Charged for Whiteboard

  • January 13, 2023
  • 2 replies
  • 1 view

My heading says the issue. Please advise on how I can cancel whiteboard and receive refunds for the incorrect charges. Thanks.

    2 replies

    Bri
    Community Manager
    Bri
    Community Manager
    January 18, 2023

    Hi @ad5 ! Could you please contact our billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

    S
    Newcomer
    ShannonA
    Newcomer
    February 18, 2024

    I am  having the same issue - I have started receiving invoices for a monthly Whiteboard charge when I cancelled my paid subscription more than 6 months ago.

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