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Explorer
FeliciaOng
Explorer
May 13, 2022
Question

Buy Annual plan

  • May 13, 2022
  • 2 replies
  • 32 views

Hi, my account has been disabled, I would like to buy a pro yearly plan with this email address:***********.

2 replies

R
Community Manager
rn-zm
Community Manager
May 13, 2022

Hi @FeliciaOng! Welcome to the community! You can go to https://zoom.us/pricing to see a list of prices and plans. You also have the option to toggle between annual and monthly. 

 

F
Explorer
FeliciaOngAuthor
Explorer
May 13, 2022

Hi, but my zoom account has been disabled. Can I use that account to subscribe? Pls assist.

 

Thank you.

R
Community Manager
rn-zm
Community Manager
May 13, 2022

@FeliciaOng when you say your Zoom account is disabled, are you prompt any specific error code, e.g. error 1003. You can look into this discussion on "Account Disabled without reason" if you're experiencing anything similar 🙂

W
Explorer
WmRobt
Explorer
May 13, 2022

I just want to buy the offer for an annual account. I am circling back many times to fill in information only to get to the credit card thing and click there and nothing happens. No error message. No nothing.

R
Community Manager
rn-zm
Community Manager
May 13, 2022

Hi @WmRobt are you having issues entering your payment? Suggest looking into Zoom payment methods. For further assistance you can contact our Zoom billing support as our billing teams do not monitor the community. Thanks!

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