Billing and Account Management

Hi @anjudejac ,

Please contact our Billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555




If this helped, please remember to click on the "Accept as Solution" button below.

i would like to inform you of a change of an address on my account

Subscription is paid by monthly credit card. I wish to cancel this as it is no longer required.

hey I want to cancel my subscription 

If you don’t recognize the charge, the first step is to check whether the payment came from an active Zoom account under a different email address (for example, a work or old account). Try using Zoom’s Forgot Password option with any email addresses you may have used.

If you still cannot access the account, contact Zoom Billing Support and provide the transaction details (date, amount, and payment method). You can also contact your bank or credit card provider to dispute the charge if you did not authorize it.

Avoid sharing your full account or payment details publicly. Keep the transaction information ready when contacting support.