Already PAID an annual subscription Zoom Pro, but the account license status is STILL BASIC | Community
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M
Newcomer
mfebriansyahd
Newcomer
June 22, 2022
Question

Already PAID an annual subscription Zoom Pro, but the account license status is STILL BASIC

  • June 22, 2022
  • 2 replies
  • 3 views

I have purchased zoom pro license via google play on my android smartphone. It's been 2 days, the license status is still basic.

When i try again to subscription, error message appears "You have subscribed to Zoom Pro (Annual)".
And then when i click OK, sentence appears "Sorry there are no zoom pro plans you are eligible to purchase through google play at this time"

Can anyone help me? Thank you

      2 replies

      crchan123
      Employee
      crchan123
      Employee
      June 22, 2022

      Hi @mfebriansyahd! Thank you for posting your question and welcome to the Zoom community 😊

      Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

      They will be able to assist you in resolving this issue. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

      If this helps, please remember to click on the "Accept as Solution" button below!

      M
      Newcomer
      MistyC
      Newcomer
      January 22, 2023

      I have this problem too. I’ve submitted a ticket. 

      D
      Partner
      DivanBotes
      Partner
      April 4, 2023

      Log into Zoom Portal via https://zoom.us (You can click on the sign in button on the top right of the page. You can sign in using the same credentials as your Zoom App). On your profile page scroll down to license type. If it states Licensed then just sign out and sign back in on your Zoom App. 

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