after payment the "professional" tariff has not been updated and does not work | Community
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Newcomer
Mickle
Newcomer
August 23, 2021
Question

after payment the "professional" tariff has not been updated and does not work

  • August 23, 2021
  • 1 reply
  • 0 views
 

I paid the bill for 5 days already. The payment is visible in the personal account. But conferences are limited to 40 minutes. How to activate a new tariff? Why can't I use the paid pro plan?

1 reply

RonniG
Employee
RonniG
Employee
August 23, 2021

Hello @Mickle,

Terribly sorry that you are experiencing this issue. Have you updated the user to the Pro plan in your Admin Portal => User Management => Users?

You can learn more here https://support.zoom.us/hc/en-us/articles/201363183-Managing-users#h_d07c6576-a030-4fad-8dad-4814fe86a4b2 - look for the section shown below.

 

You may also refer to the below article which includes information and hyperlinks to answer questions or direct you to our billing team for assistance.

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

Thank you.

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