Account plan problem

I have paid for PRO PLAN but BASIC is still showing on my account.

Hi OGO

I hope someone will answer you préoccupation qwickly. I have troubles similar to yours. 

I have a zoom one pro license available (it is transferable license). The license has been purchased since january 06 2023 and is therefore still valid today. But this is the third time I've had a strange problem. F

or reasons unknown to me, the license disappears and I can no longer add users. After a few weeks, it reappears. This situation is really bothering me. I don't know why zoom is doing this.

Greetings, all: @myanmar, @rerocéane, & @OGO.

You might need to assign your newly purchased license to your user account. See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

Follow these steps taken from the article:

1. Sign in to the Zoom web portal at https://zoom.us.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
4. Click Edit at the end of the user row. This will open a window.
5. Choose the User Type to assign, selecting Licensed.
6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
8. Click Save.

The license is now applied to your user account and you can use it immediately.

If the above does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032