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Newcomer
May 30, 2023
Question

account

  • May 30, 2023
  • 2 replies
  • 3 views

i have had a paid premium account for a while but now want to go back to the basic free account, can't make that happen. my paid membership is through the 9th of june and i can't even set up a meeting for this week!

2 replies

Bri
Community Manager
Community Manager
May 31, 2023

Hi @sloandoepke , what is happening when you try to set up a meeting? Are you receiving an error message? 

Newcomer
May 31, 2023

The same goes for me. Paid the Pro One bur in my accont it says basic. I had a webinar today, which was limited to 40 minuter, when I had planner for 90 minutes... /Hans

Bri
Community Manager
Community Manager
May 31, 2023

Hi @mrHans , did you assign your license after your purchase? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses