2FA and Recovery Code | Community
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Newcomer
June 29, 2023
Solved

2FA and Recovery Code

  • June 29, 2023
  • 11 replies
  • 24 views

I have a basic account and I inadvertently set up 2FA and cannot find where the Zoom authenticator code is being sent although I have Microsoft and Google Authenticator apps.  Also I cannot find a Recovery Code for the account and I cannot submit a ticket for support because it is only a basic account.  The only way I could get into THIS Community was to set up a new Zoom basic account (WITHOUT 2FA) with a different email account which is not ideal going forward as it is not the email account I use most of the time.  Any suggestions any one?  I cannot even upgrade the account to Pro to get the necessary support because I cannot sign into that account!  A real Catch 22.

    Best answer by Zoom_Supp_Mngr

    @domschmidt 

    Hello,

    If you have a Pro account, your account owner can correct this by setting them up with a temporary password for you, and using that password; they can then turn off 2FA for you. You would then have to change your password to something new.

    11 replies

    Newcomer
    December 17, 2024

    I have the same issue! I had to create a new account so that way I could use the forum. I have a basic account, I reset my password for the account I want to recuperate, but I don't have the 2FA app so I can't log in to my account.