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Estherkim82
New Member
October 26, 2026
Solved

환불 요청 – 의도치 않은 자동 갱신

안녕하세요, Zoom 지원팀 여러분,

Zoom 구독자가 스스로 반성한다고 요청하고 자신있습니다.

  • 충전일: 2026년 10 월 24 일

  • 이유: 구독할 것을 요구합니다. 청구 설정에서 구독을 취소했고, 이후에 응답을 사용하지 않았습니다.

결제가 사용되지 않은 서비스에 대해 반환을 요청하는 것은 정당한 일입니다. 이 상황에서 관계를 유지하는 것은 공정한 거래가 아닙니다; 강제로 판매하는 것처럼 느껴집니다.

제 계정을 검토하시고 이 청구에 대해 환불이 가능하도록 해주시기 바랍니다.

감사합니다,

 

    This topic has been closed for replies.
    aluyun
    aluyunAnswer
    Community Manager
    October 26, 2026

    Hello ​@Estherkim82,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    View in thread

    1 reply

    aluyun
    Community Manager
    aluyunAnswer
    Community Manager
    October 26, 2026

    Hello ​@Estherkim82,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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