자동결제 환불 요청(미사용, 의도 없는 결제) | Community
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April 20, 2026
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자동결제 환불 요청(미사용, 의도 없는 결제)

  • April 20, 2026
  • 1 reply
  • 15 views

2026년 4월 20일 무료 체험 이 후 의도하지않게 자동 결제된 것을 확인하였습니다.

 

저는 서비스 불만족으로 인해 해당 서비스의 유료 사용 의사가 전혀 없으며,

결제 이 후 현재까지 서비스 또한 전혀 사용하지 않았습니다.

 

즉시 취소 및 호나불 요청을 드리는 점 참고 부탁드립니다.

 

전액 환불 처리를 요청드리오니 확인 해 주세요.

 

감사합니다.

    This topic has been closed for replies.
    Best answer by aluyun

    Hello there,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    aluyun
    Community Manager
    aluyunAnswer
    Community Manager
    April 20, 2026

    Hello there,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.