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Newcomer
June 26, 2025
Question

Zoom AI Companion

  • June 26, 2025
  • 2 replies
  • 0 views

Hi everyone,

 

I help an advisor during meetings, and he uses Zoom AI Companion for every zoom meeting. Normally the summary is delivered to him, but the last couple of times Zoom AI has just not summarized anything at all from the meeting. Does anyone know what the problem might be here?

 

Thanks,

2 replies

Bri
Community Manager
Community Manager
June 26, 2025

Hi @Jayden-FPG and welcome to the community 👋. Can you ensure that meeting summaries are still enabled? https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960 

Newcomer
June 26, 2025

My meeting summaries have not been sending since June 10th. I have opened a case with zoom support but just got a generic "can you send me the meeting id" response. It's all meetings.