What are the limits of "AI Companion BASIC" for meeting transcriptions? | Community
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Newcomer
March 22, 2026
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What are the limits of "AI Companion BASIC" for meeting transcriptions?

  • March 22, 2026
  • 1 reply
  • 23 views

I have a "AI Companion BASIC" plan.

I recently started using Notes (which I think are stored in Docs), initially for manually taking notes, then I discovered meeting transcriptions. After starting a meeting transcription, after 30-40 minutes, the transcription ended. I read a post by someone that transcriptions end after 40 minutes for basic plan(s). On a later date, I tried to have (at least part of) a meeting transcribed, but it ended quite soon. Today I tried again, and was told I had hit my AI Companion limit.

 

  1. What is the maximum amount of time a meeting can be transcribed with my plan (assuming I haven’t run out of AI companion usage)?
  2. How is AI companion usage calculated?, or to put it another way, if I’ve had about 40 of a meeting transcribed (then cut off); then another one cut off even sooner; then transcription not even starting (out of AI companion usage), is that probably to be expected?
  3. When I click “Upgrade” for “AI Companion BASIC”, the “AI Companion” plan mentions unlimited AI  note-taking, etc., but no mention of transcription (nor does the Pro plan). What is the minimal upgrade I need to have unlimited meeting transcriptions?
  4. I am hearing impaired and used Closed Captioning which helps out a lot, but I still miss certain content, and having meeting text saved in a doc for my review is what I need to understand mostly what was said, after the fact. Since Closed Captioning is a live transcript of a meeting, as is the transcription feature, why can't I have access to the latter without paying extra? I feel I should not have to pay extra due to my disability.
    Best answer by ExpertswhoJohn

    hi ​@Bob777 ,

    THese are good questions and rather than giving you my interpretationm here is the zoom page with comparisons.

    https://zoom.us/pricing/aic#all-comparison-title

    1 reply

    ExpertswhoJohn
    Community Super Champion | Customer
    Community Super Champion | Customer
    March 23, 2026

    hi ​@Bob777 ,

    THese are good questions and rather than giving you my interpretationm here is the zoom page with comparisons.

    https://zoom.us/pricing/aic#all-comparison-title

    Bob777Author
    Newcomer
    March 23, 2026

    That is a very useful page! It explains that for: “Transcribe in-person meetings”, AI Companion Basic provides 90 minutes per month (which likely explains why mine stopped working), and that AI Companion (and greater) plans all provide Unlimited transcriptions.

    I will wait for a representative from Zoom to address my concerns about not allowing those with hearing disability to get unlimited transcriptions with the AI Companion BASIC plan (I sent a message to support, but no reply so far).

    Thanks for your help.