Unable to access meeting summary and recording as the OWNER of the Zoom pro account. | Community
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New Member
ShikhaRastogi
New Member
March 11, 2026
Question

Unable to access meeting summary and recording as the OWNER of the Zoom pro account.

  • March 11, 2026
  • 2 replies
  • 56 views


Why are my meeting summary and recording restricted? I’m the owner of this account and I need to request acces??? I am the only person in the account so I’m really lost.

 

2 replies

aluyun
Community Manager
aluyun
Community Manager
April 14, 2026

Hi ​@ShikhaRastogi,

I’m sorry for the inconvenience. Your meeting summary and recording access may be restricted if IP address access control is enabled on your account, which limits access to specific IP ranges—even for account owners. This setting can be locked at the account level.

You can check out this link to learn more.

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Newcomer
Simon Carter
Newcomer
April 14, 2026

It seems like you're having trouble accessing the meeting summary and recording despite being the owner of the Zoom Pro account. One thing to check is whether the meeting was set to automatically save recordings, as sometimes it requires manual activation. Also, make sure you're logged in to the correct account and that the recordings haven’t been deleted or moved. If the issue persists, you might want to try clearing your cache or contact Zoom support for more help.

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