Trying to add Zoom as a data acessor in amazon Q index | Community
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Newcomer
August 27, 2025
Question

Trying to add Zoom as a data acessor in amazon Q index

  • August 27, 2025
  • 1 reply
  • 1 view

I`m following the article -> https://aws.amazon.com/pt/blogs/machine-learning/add-zoom-as-a-data-accessor-to-your-amazon-q-index/

 

But I`m having issues trying to configure on Zoom Marketplace the Amazon Q app. After posting the application details and submitting the form, I`m redirected to AWS login page.

But an error is show like below:

"An unexpected errors has ocurred - Authentication failed. Please try again. If the error persists, please contact your administrator"

 

I`m am using my root user to login and I double checked the credentials. Is this a bug on the Amazon Q App available on the marketplace?

1 reply

Employee
September 18, 2025

@danielgallinari i would suggest opening a ticket so we can troubleshoot your environment. apolgize for the delay