Opt-In AI Companion

Hello, 

I recommend creating a group for specific users who can access AI Companion only. 

Please follow the steps below: 

How to create a new group

Groups allow you to turn settings on or off for a group of users in your account. You can also use groups to organize users in the Contacts tab in the Zoom desktop client and mobile app.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click User Management then Groups.
3. Click Add Group.
4. Enter a name and description for the new group.
5. Click Add.
   This group will now show up in your group list who can access AI Companion

Please watch this short clip I prepared for you as a guide. I hope this helps. 

Do not forget to hit accept as a solution if you find this helpful. Thank you!

I am a licensed Workplace Pro user and a product professional with decades of experience shipping major consumer applications. What I discovered in my Zoom account today is, frankly, unacceptable.

Zoom has silently enabled approximately 50 AI Companion features on my account without my knowledge, my consent, or any meaningful notification. I did not agree to this. These features were collecting and processing my data in the background while I had no idea they existed.

Making it worse: turning them off required knowing a non-obvious URL that is unreachable through normal navigation, then manually toggling off each setting one by one. There is no master off switch. There is no "here's what we turned on and why." Just a labyrinth designed — whether intentionally or through negligence — to exhaust users into giving up.

This is not a minor UX inconvenience. This is a pattern of behavior that erodes user trust, and for California users, may constitute a violation of CCPA's explicit consent requirements around data collection.

My demands are simple:

• All AI features must be opt-IN, not opt-OUT
• A single master toggle to disable all AI features must exist
• Users must be proactively notified when new AI features are activated on their account

Zoom built its reputation on being the reliable, user-respecting alternative. This is a betrayal of that. Do better.