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IOLadyJ
Newcomer
July 10, 2024
Question

Multiple Issues including AI malfunction.

  • July 10, 2024
  • 1 reply
  • 1 view

Very frustrated and unable to contact help from Zoom! I purchased Zoom and should have tech support but the AI refuses to connect me with a person. I have sent emails, and before I sent a web ticket, but now I cannot even access the web tickets. I am at wits end! Can someone please advise me on how I can contact tech support? Without going through the AI, PLEASE! It does not work for me!!!! I also scheduled a demo over three weeks ago and no one has set an appointment with me. Not certain why the automated and artificial systems are haywire but I really need human help. 

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
July 11, 2024

Welcome to the Zoom Community, @IOLadyJ.

 

What type of account/license do you have?  If you are on a Basic account, your options for support are veryu limited:

 

If you are on a Pro plan, your options are better, but not by much:

 

With the following notes:

So if you are a Pro-licensed user only, with no additional services that would amount to $50/month, Web Tickets are your only additional option.

 

What are your issues?  We can try to help you here in the Community.  And what sort of demonstration were you hoping to have?

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