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A
Newcomer
ACC1
Newcomer
February 12, 2025
Question

Meeting summary cannot be found

  • February 12, 2025
  • 3 replies
  • 73 views

For the first time, I chose to allow the AI companion to join the meeting. I am both the admin of the account and the host/organizer of the meeting. The plan is Workplace Pro.

 

Following the meeting, on the main dashboard, I pulled down the AI Companion option to choose 'Summarize this Meeting'. I received this message: Sorry, I cannot answer your question because you don't have the permission to access the meeting transcript.

My settings seem to be correct, so I'm not sure what I need to do to get meeting summaries in the future. Any help appreciated.

 

Thanks!

    3 replies

    J
    Newcomer
    JBGOfficeHours
    Newcomer
    February 12, 2025

    You are not alone. Same here with the AI Notes summary not appearing in my account.

     

    I've been using the AI Notes feature since it came out. But ever since they revised the UI, it has become a pain in the A$% to confirm whether they are on or not. And to make matters worse, "Meeting Summaries" is missing from the sidebar menu. I can no longer access any of the meeting notes created from client meetings.

      D
      Newcomer
      DouglasJ
      Newcomer
      February 26, 2025

      I'm wondering if either of you found a fix? I seem to be in the same boat as I am the only person who owns/uses this Zoom account yet I cannot figure out how to make sure a summary can be generated after the meeting. 

      J
      Newcomer
      JBGOfficeHours
      Newcomer
      February 26, 2025

      Hi there.

       

      Zoom did get back to me and explained the process. (Note, I have been using notes ever since and never had to change any settings so their UI update eff'ed up the previous ones.).

       

      Spoiler alert: As an admin, you will need to turn off "summaries by email only" button which is well buried in settings.

       

      Here's the menu and sub menu path after you sign in -

       

      Admin > Account Management > Account Settings > AI Companion (tab) > Click Manage Settings (blue button)

       

      Scroll to find setting option to toggle it off:

      Only share meeting summaries by email

      When this setting is selected, summaries will only be shared to users by email. Users will not be able to view or edit summaries on the Zoom client or web portal.
       
      Toggle off and lock that bad boy.

       

      (Note, keep scrolling after the AI Companion meeting summary section as it's located further down after "Remind me to turn on AI Companion ..." option.)

       

      Hope this helps.

       

      John

       

      p.s. It works as it once did though I always check before a meeting starts to make sure it is on. I don't trust Zoom folks after this experience.

        A
        Newcomer
        aboggs
        Newcomer
        April 29, 2025

        I had the same issue with the Summaries tab not showing up for my users. @JBGOfficeHours is spot on, this is the setting to change. In my case the "Only share meeting summaries by email" was toggled ON for my main user group, not in the account settings. Toggling OFF for the group enabled the Summaries tab, thank you for the tip!!!

        G
        Newcomer
        glennmwatson
        Newcomer
        November 3, 2025

        Same here: "Sorry, I cannot answer your question because you don't have the permission to access either the meeting transcript or the meeting summary."  This problem is maddening.

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