Is the AI Companion always listening? | Community
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Best answer by Bort

Hi @o_O 

No, AI Companion is not constantly listening to a meeting just because the web setting is enabled. The host, either through the auto-start option in the web or manually starting during the meeting, must enable either/both of the AI Companion features during a meeting for our AI system to begin listening and creating a temporary transcript of the meeting. All participants are shown a prompt when this is activated, informing them of the active use of AI Companion in this meeting and the options to acknowledge and remain in the meeting or leave the meeting to avoid this interaction. 

The same goes for the other AI Companion features in other Zoom Products. For example, Email Compose only reads the email thread when someone chooses to use AI Companion to help compose a reply. It does not access the email thread before being activated and accesses no other emails. 

 

Hope that helps and let me know if you have any further questions. Otherwise, make sure to mark the solution as accepted if this information is what you needed.

2 replies

Bort
Employee
BortAnswer
Employee
October 11, 2023

Hi @o_O 

No, AI Companion is not constantly listening to a meeting just because the web setting is enabled. The host, either through the auto-start option in the web or manually starting during the meeting, must enable either/both of the AI Companion features during a meeting for our AI system to begin listening and creating a temporary transcript of the meeting. All participants are shown a prompt when this is activated, informing them of the active use of AI Companion in this meeting and the options to acknowledge and remain in the meeting or leave the meeting to avoid this interaction. 

The same goes for the other AI Companion features in other Zoom Products. For example, Email Compose only reads the email thread when someone chooses to use AI Companion to help compose a reply. It does not access the email thread before being activated and accesses no other emails. 

 

Hope that helps and let me know if you have any further questions. Otherwise, make sure to mark the solution as accepted if this information is what you needed.

    C
    New Member
    Chris PTS
    New Member
    May 15, 2026

    This is not true.  The AI is listening.   Just this morning when I created a new meeting the AI sent me a preparation email summarizing my last meeting.  i never had the meeting.  ZOOM was not activated.  I did NOT press the button to start the ai companion in the meeting.  The only thing that did happen was that I had checked the Start ai companion check box in the meeting setup.

     

    The real problem is that the AI meeting summary email I got the next day contained 20+ different items with people that were not invitees in the meeting and with transcripts from live people in my office about topics that were not a subject in the meting (which btw we never actually had as in no one entered the actual zoom meeting for the 20 minutes it was live.)  The course of those conversation were over 10 work hours in my office ...not the 20 minutes ZOOM was live and active.

    The AI is always listening

    This is a security threat

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