Enabling Zoom AI Companion for a few users to test

Forum|Forum|2 years ago
October 17, 2023
1 reply
11 views

I am attempting to test the Zoom AI companion feature before rolling out the function to all users in my environment.

The issue is that I am using an admin account and I attempt to allow only a few users but it says Locked by Admin even though I unlocked the feature. Ultimately, my goal is to have a few users enabled to test the features.

Here are the sequence of events that I have tried:

Logged in as admin
Toggled the Zoom AI Companion feature on
Logged out
Logged in as a regular user
Go to Account Settings

Please assist as I have tried following the instructions on the Tiered settings page but none of that has helped.

bstrelko

Community Champion | Customer

Is the 'regular user' you're logged in as part of a user group? If so, policy at the group level (beneath account level in the hierarchy) may be restricting its settings - please check this first.