AI Companion SUDDENLY NOT WORKING | Community

Newcomer

Question

AI Companion SUDDENLY NOT WORKING

Forum|Forum|4 months ago
October 1, 2025
7 replies
11 views

September 30th: AI Companion worked with no issues all month.
October 1st: it stopped working completely.

It shows as “on,” I’m on a paid plan, and everything looks correct — but it’s not triggering summaries at all. I’ve already lost 4 meeting summaries.

Is anyone else experiencing this?

Meeting Summary

Newcomer

Mine are not working either. I have tried to reach out to zoom with no luck.

LE1112Author

Newcomer

Same here. It is still not working and quite frustrating given that it's a feature we pay for.

Newcomer

same for me yesterday...i will ask for a discount

Newcomer

My brother face the same issue.

Newcomer

I have the same problem and no one at Zoom seems to care. Terrible customer service.

Newcomer

Yep same here ! Identical situation to LE11. Does Zoom CX monitory these conversations?

Community Manager

Hello @Cantleywoods,

Welcome to the Zoom Community! We're glad to have you here.

Kindly update or reinstall the latest version.

Let us know if it helps or if you need further assistance.

Newcomer

I have the same problem. the last 2 meeting did not record with AI. Can anyone help?