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C
Newcomer
CindyS1
Newcomer
June 6, 2025
Question

AI Companion Not Working

  • June 6, 2025
  • 3 replies
  • 5 views

I have AI Companion up and running on another account so I know I know how to make it work. 

On one particular account no matter what I do I keep getting the following error message: One or more AI Companion features are disabled in your settings.

EXCEPT ITS NOT DISABLED

 

Anyone else have this issue or know of a solution?

Thank you!

    3 replies

    T
    Employee
    Tash_Balaguer
    Employee
    August 1, 2025

    HI @CindyS1 

     

    Thank you for reaching out and I hope all is well.
     
    I suggest you submit a ticket here with the following details so our Support Team can assist further:
     
    • Meeting ID / Phone Number
    • Impacted User(s)
    • Screenshots
    • Details
      • Date
      • Time
      • Duration
      • Errors

    Thank you and Have a great day!

    I
    Newcomer
    ISalis
    Newcomer
    October 17, 2025

    I have the same problem and no one at Zoom seems to care. Terrible customer service.

    Bri
    Community Manager
    Bri
    Community Manager
    October 22, 2025

    Hi @ISalis, have you already submitted a support ticket? 

    J
    Newcomer
    jhonmu689
    Newcomer
    October 27, 2025

    I’ve run into the same problem too everything looks enabled in my settings, but it still throws that same error. It’s pretty frustrating since it works fine on other accounts.

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