AI Companion Not Generating Meeting Summaries | Community
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Explorer
April 20, 2026
Question

AI Companion Not Generating Meeting Summaries

  • April 20, 2026
  • 2 replies
  • 127 views

I’ve been having this issue where Zoom AI Companion would inconsistently generate meeting summaries.  I was then forced to ensure that I manually enabled AI Companion from Zoom Workplace before I started the day to ensure I got a meeting summary, even though all settings were set to auto start AI Companion had been set.  Last week after the latest update, I’m not getting any AI Companion summaries!

I’ve reviewed all of my settings with other co-workers and all the necessary AI Companion settings are in place.  Even Zoom Workplace shows that AI Companion to auto start is enabled, but I no summaries still.  Here’s a full lie of what I have confirmed as being set.

Meeting summary with AI Companion (ON)

  • auto-start........
  • start meeting........
  • send an email......
  • Automatically share summary with
    • Only me.......

All  on
Zoom chat section> summarize with AI Companion (ON)
Smart Recording with AI companion (ON)
check box on

  • Recording Highlights
  • summary and smart chapters
  • next steps

My Notes section: toggle (ON)
transcribe my meetings with my notes and generate and enrich content with AI companion

Tasks
TAsk creation and management with ai companion (ON)

  • automatically generate recommended actions to complete tasks
  • autoamatically generate tasks from meeting summaries
    • meeting host and paticipants option
    • automatically assign tasks 
  • Automatically generate tasks from call summary and check everything below it.

 

    2 replies

    ExpertswhoJohn
    Community Super Champion | Customer
    Community Super Champion | Customer
    April 21, 2026

    hi ​@clarusmoof 

    Can I suggest you ensure that transcripts are started at the start of the meeting. Transcripts are a key part of AI Companion being able to porcess the content of the meeting.

    All the best

     

    John

    Explorer
    April 21, 2026

    John,

     

    I just had two meetings this morning and saw that transcription was turned on for Zoom Workplace.  After meeting ended no AI summary sent to me.  I can see there is a transcript in the web portal.

    I’ve tried turning off AI Companion, logging out of my web account and Workplace application, going into my browser and deleting zoom.com cache and history, and then logging back in and turned AI Companion back on.  Still no change.

    I guess I can take my transcript and have Clause create my summary.  SO Frustrated with Zoom right now!

     

    Best regards,

     

    Jerry