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Newcomer
jiaqiyu2023
Newcomer
September 27, 2023
Question

AI Companion Confidential Data

  • September 27, 2023
  • 2 replies
  • 12 views

We are interested in enabling AI Companion at the admin level for our institution (higher education). However, we want more information on how AI Companion collects info from meetings, chats, and recordings. Will Zoom share that info with third-party tools? How to ensure FERPA and HIPPA compliance? Thank you!

    2 replies

    ZoomVA
    Community Manager
    ZoomVA
    Community Manager
    September 28, 2023

    Hi @jiaqiyu2023 although we are exploring it for future, at this time AI Companion is not available for Education accounts. I recommend reaching out to your CSM for information on compliance requirements, they will be able to keep you in the loop on the latest developments for AI Companion in regards to the Education industry.

      M
      Newcomer
      Munro
      Newcomer
      October 2, 2023

      Our university received this email today.  Does this mean the AI companion tool is now FERPA compliant?

       

       

        Bort
        Employee
        Bort
        Employee
        October 2, 2023

        Hi @Munro 

        As stated in the email and this support article, these 2 AI Companion features have undergone our HIPAA review process and are available for accounts with a BAA, which is typically needed for FERPA and HIPAA compliance. Other AI Companion features have not undergone this process and are thus not yet available for accounts with a BAA in place. 

        W
        Newcomer
        wandrues
        Newcomer
        October 2, 2023

        Outside of the FERPA/HIPAA use, the underlying question is still a good one, and I was hoping to get some clarity: I assume your third party AI partner needs email addresses of attendees and all recorded audio?  Is there a roil off/time-to-live rule for the content at the AI platform itself (eg, 30 days, 90 days)?  Thanks 

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