Ability to assign an "off and locked" feature to a group without unlocking it at the account level | Community
Skip to main content
D
Newcomer
drewster2448
Newcomer
February 19, 2026
Question

Ability to assign an "off and locked" feature to a group without unlocking it at the account level

  • February 19, 2026
  • 1 reply
  • 28 views

Hi everybody,
There is a “Voice Recorder with AI Companion” feature that some of our researchers would like to use.  We have it set to “off and locked” at the account level due to several concerns with privacy.
We were hoping to create a group where this “off and locked” feature could be turned on and available, but just for this group.  However, we can’t do that unless we unlock the feature at the account level, which we do not want to do.
Are there any plans to accommodate a use case where an “off and locked” feature at the account level can be overridden by a group that is set up by an account admin?  
The goal in this case is to give the group of researchers access to the Voice Recorder wit AI Companion, but continue to leave it off and locked for the rest of our users.  Thanks!

    1 reply

    J
    Newcomer
    JO-CPA
    Newcomer
    February 23, 2026

    I have this same problem.  This isn’t a very flexible system.  Once I unlock something, I would need to create a maze of groups to manage (some people are in two groups… how is that resolved when settings differ?)
    I do NOT want to unlock something at the highest level.  But in order to use a feature (or even test it), I have to unlock it.  Let’s say I add everyone to an AI Locked Group… what happens when I have a conflicting setting in another group?
    This all seems very tedious.

    F
    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    February 23, 2026

    Hello,

     

    If a user is in multiple groups, you can set a primary group for users.

    Notes:

    • By default, the primary group is the first group the user is added to. The user will use the primary group's meeting, audio conferencing, and recording settings. For chat settings, the group that has the most restrictive chat setting will apply to the user.
    • If meeting, audio conferencing, and recording settings settings are locked in a non-primary group, those settings will be locked for that user and override the primary group settings.
    • Some settings are dependent on certain prerequisites. If you do not see a setting listed for your group, review the article on the setting to see if your account meets those prerequisites.

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062584

     

    Regards

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.