New Whiteboard won't work for me. Anyone else having this issue? | Community
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L
Newcomer
Lakiran
Newcomer
April 20, 2022
Question

New Whiteboard won't work for me. Anyone else having this issue?

  • April 20, 2022
  • 1 reply
  • 2 views

I get the following message when I try to use it

 

You are not entitled to meeting service. Please contact the administrator.

 

The problem is I am the owner of the account so there isn't an administrator.  I can't find any option to fix it and I was wondering if anyone else is having this issue?

    1 reply

    O
    Employee
    ommatinn
    Employee
    April 20, 2022

    Hey @Lakiran 

     

    Please check below

     
    • Free and Pro accounts are limited to 3 Whiteboards and Business+ accounts have unlimited Whiteboards.
    • Zoom Whiteboard Add-Ons may be purchased for non Business+ accounts to increase the limitation.

     

    Please check according to your plan, if you have the plan and still have this error I recommend checking the settings for the whiteboard.
    https://support.zoom.us/hc/en-us/articles/4410916881421-Getting-Started-with-Zoom-Whiteboard

    If still didn't work, please uninstall your Zoom client app, and reinstall it.
     
    Thanks,
    OM
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