Admin privilages and sharing whiteboards from a personal account

Forum|Forum|3 years ago
July 6, 2022
5 replies
0 views

Hi,

I have a new account that I have set up. I believe it is a private account with paid Zoom One Pro Annual license, with the paid unlimited whiteboards add on as well.

I am the account owner and only member. When I try to share a white board with one of my clients after a meeting is done, I get the error "sharing with users from this organization is disabled by your admin"

Well I should be the Admin of my account, right? But I can't find any settings to do with this anywhere and I am frustrated. Does anyone have advice on how to enable myself to share my whiteboards with whomever I please?

Thanks.

T

tobyfromrea

Newcomer

Hi there, under Account Settings > Whiteboard, you'll need to enable sharing to anyone with a Zoom account. See the screenshot below.

S

srogoAuthor

Newcomer

Thanks for the suggestion... but I don't see that option. This is what I see under Setting> whiteboards

S

srogoAuthor

Newcomer

Thanks for the suggestion... but I don't see that option. This is what I see under Setting> whiteboards

T

tobyfromrea

Newcomer

Hmmm it's possible this has something to do with cloud storage. Maybe try turning on 'Allow cloud recording sharing' first. Sorry this one has me stumped!

B

Bradley524

Newcomer

Same problem, I see an option under "Who can Access" for "anyone" but it's grayed out with an info icon that says "your admin has disabled this setting for your organization" if everyone is stumped by this is there a number I can call? Or should I just give up on using Zoom and see if I can get my money back? Yes, I am frustrated. No actual support even for a paid account????

B

bobbysf

Newcomer

Go to: Account Management in the sidebar >>> Account Settings >>> Whiteboard >>> Whiteboard cloud sharing